At those times, the app may prevent users from using certain features.
Recently, users have reported that their Instagram DMs were not working.
If you have landed on this page, chances are youre already facing problems related to Instagram Messages.
Why is Instagram DM not working?
There is not one but many different reasons that may lead to Instagram DM not working issue.
Below are some common reasons to look for and resolve it.
Here are the best things you might do to fix the issue.
Understand Instagrams Message Limits
Before concluding that Instagram DM isnt working, knowing the Message Limits rules is important.
Instagram only allows you to forward messages to five chats at a time.
So, if your account is new, you should wait a few minutes before sending the messages.
Its best to ensure that the Instagram apps mobile data app is enabled.
Open theSettingsapp on your iPhone.
When the configs app opens, scroll down & tap onInstagram.
On the next screen, see to it the toggle besideMobile Serviceis enabled.
Instagram Messages not loading is often a sign of no/unstable internet connectivity.
You will also face problems using other app features, not just DMs.
If the internet won’t go, the photos wont show, videos wont load, etc.
If you are experiencing all such problems, head to fast.com and check whether your internet works.
Even if you bring up the Direct Messages, you will not be able to reply to messages.
The next best thing you could do is check whether Instagram is experiencing a server outage.
you’re able to use thiswebpageto check the server status of Instagram in real time.
If the servers are down, you must wait and then check the Direct Messages.
you’re able to also check the Instagram Twitter handle for potential server issues.
Instagram DM may not work because of a bug in the app.
it’s possible for you to eliminate such apps by force-stopping the app on your Android.
Heres how to force-stop the Instagram app.
Long press the Instagram app icon on your home screen and selectApp Info.
Tap theForce Stopoption on the App info screen.
Once stopped, relaunch the Instagram app and check the DMs.
6. suspend the VPN/Proxy Services
Instagram doesnt recommend using VPN or proxy services to unlock the website.
You should disable them if youre using them to enter the app.
This lengthens the connection time and can cause issues like Instagram DM not working or video playback issues.
So, you shouldturn off all VPN/Proxy servicesand use the app again.
When the server connection fails, users face various problems.
Clear Instagram Cache and Data
Clearing the Instagram Cache and Data can help if updating the app fails.
When this cached data gets corrupted for any reason, the DMs wont work.
Hence, you must flush the Instagram app cache and data on your rig to resolve all potential issues.
Press the Instagram app icon on your home screen and selectApp Info.
On the App Info screen, tapStorage Usage.
On the Storage usage, tap onClear Cacheand thenClear Data.
Now fire up the Instagram app and jump in to your account again.
This time, you’re able to get into the Instagram DMs without any issue.
Reinstallation will delete all saved corrupted data and download a fresh copy online.
To uninstall the Instagram app, long press on the Instagram app icon and select Uninstall.
Once uninstalled, install it again on your phone from the Google Play Store or Apple App Store.
The goal is to reach the Instagram DM and shake the phone to report a problem.
Then, on the report, a problem screen, follow the on-screen instructions to complete the reporting process.
Then, the Instagram support team will look into your issue and automatically fix it.
Let us know if we missed any important troubleshooting methods.
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