You may encounter bugs while using specific features of the Messenger app.
For example, due to a bug, many users are getting the Error Loading Media message.
The error loading media message generally appears on the files you receive on Messenger.
It can appear on images, videos, GIFs, and other media files shared on Messenger.
Error Loading Media Why Does It Appear?
The error loading media message generally appears when your phone is not connected to the internet.
Its also possible that your internet connection is unstable.
Due to connection drops, the Messenger app fails to display the media, triggering this fault signal.
If youre facing similar problems, heres what it’s possible for you to do to fix them.
Restarting the Messenger app will remove the bugs or glitches, possibly preventing the Media file from loading.
To restart Messenger, open your Recent Apps list and kill the Messenger app.
Now wait for a few seconds and then open Messenger again.
2. power cycle your gear
If restarting the Messenger app didnt help, power cycle your smartphone.
Whether its Android or iPhone, a simple restart can fix many issues and terminate all background processes.
cycle your smartphone and kick off the Messenger app.
The media files will likely play now on your Messenger app.
You may have received the media file on Messenger when youre connected to the internet.
After receiving it, your internet connection is disconnected, leading to the Error loading media message.
No internet or unstable internet is the main cause of the Error Loading Media error on the Messenger app.
4. see if Messenger is Experiencing a Technical Problem
By technical problem, we mean server outage.
Its possible for tech companies to face occasional downtime as they need to maintain their server.
If the servers of Messenger are down, no media file will load.
The best way to confirm whether Messenger is facing any outage is by checking thisDowndetectorpage.
This feature can sometimes interfere with the media files and prevent them from playing automatically.
Data Saver prevents media files from playing automatically to preserve data.
Heres how to shut down the Data Saver Mode on Messenger.
- pop pop the Messenger app on your Android.
Next, tap on thehamburgermenuin the top-left corner.
A menu will slide from the left; tap theSettingsgear icon.
This will bring up the Profile parameters page, scroll down, and tap theData Saver.
On the Data Saver screen,toggle off the feature.
Clear Messenger App Cache
Like every other app, Messenger keeps temporary files called cache on your phone.
So, its best to flush the cache file.
Long press on the Messenger app icon and selectApp info.
On Messengers App info page, tap onStorage Usage.
On the Storage usage, tap onClear Cache.
Also, you should always keep your apps updated.
Doing so will ensure better app performance and stability.
Head to Google Play or Apple App Store to update the Messenger app.
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