WhatsApp backup comes to the rescue in many vital situations, like switching or losing your phone.
With backups, you’ve got the option to easily restore your chats.
While the backup system of WhatsApp is bug-free, sometimes it may still throw you some errors.
Hence, if you have just encountered the WhatsApp Couldnt complete backup oops message, continue reading the guide.
Below, we have shared some best ways to fix the problem.
No internet or unstable internet is often why WhatsApp Chat Backup fails.
As a result, you see the Couldnt complete backup fault signal.
So, open your favorite web internet tool on Android/iPhone and visit the fast.com website.
The site will show you the internet speed in real time.
- launch the WhatsApp app on your iPhone and tap onSettingsat the bottom right corner.
Now switch to theChats.
On the Chats screen, tap onChat Backup.
Tap theBack up Nowoption on the Chat Backup screen.
If you are on Android, tap thethree dots>controls.
On tweaks, selectChats>Chat Backup>Back up.
Allow WhatsApp to use iCloud
Generally, the Couldnt Complete Backup error is seen on WhatsApp for iPhone.
Open controls on your iPhone andtap on your iPhones name.
On the next screen, tap oniCloud.
Now, on the Apps using iCloud screen, tap theShow Allbutton.
Find andenable the togglenext to theWhatsAppapp.
If its already enabled, disable it and enable it again.
Hence, you should probably ensure the Android WhatsApp app is allowed to use data in the background.
Heres what you better do.
Tap and hold the WhatsApp app icon on your home screen and select App info.
On the App info, tap on the Data Usage option.
On the data usage screen, fire up the toggle forBackground data.
You will see the WhatsApp Couldnt Complete Backup error on your iPhone if its not enabled.
Heres how to resolve it.
Open theSettingsapp on your iPhone.
On the configs screen, scroll down and tapGeneral.
Now tap on theBackground App Refreshand find WhatsApp.
- switch on the toggle forBackground App Refresh.
Exclude videos from the WhatsApp Backup
WhatsApp Chat backup can include videos that you receive from your friends.
- kick off the WhatsApp app on your phone and tap on the three dots at the top right.
On the menu that appears, select options.
On iPhone, open WhatsApp > configs.
On the controls screen, tap on theChats.
On the Chats screen, tapChat Backup.
Under the Backup prefs, turn off the toggle forInclude Videos.
This method will rule out issues due to corrupted WhatsApp cache files.
Heres what you gotta do.
Long press the WhatsApp icon on your Android home screen and selectApp Info.
On the App info screen, tap onStorage Usage.
On the Storage Usage screen, tap theClear Cachebutton.
Hence, clearing the Google Play Services cache is essential, especially if the issue is still not fixed.
- bring up the options app on your Android and tap on theApps.
Now tap on App Management and find the Google Play Services.
Tap onGoogle Play Servicesand selectStorage Usage.
On the Storage Usage screen, tap theClear Cacheoption.
After making the changes, reset your Android smartphone.
After the restart, initiate the WhatsApp backup again.
This will address the WhatsApp Couldnt Complete Backup error.
Its always recommended to keep apps updated for security and privacy features.
Reinstall the WhatsApp App
If nothing has worked for you, reinstalling the app is your last resort.
This will ensure that the WhatsApp installation files are not corrupted and will likely fix the issues.
Since WhatsApp cannot complete the backup, you will be presented with an old backup to restore.
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